Terms and Conditions | River 54
The following Terms & Conditions are a legal and binding document, applicable to all products and/or services undertaken by Bridges Online (Pty) Ltd t/a River 54, for and on behalf of any Client(s) who have duly accepted River 54’s quotation(s) for any such products and/or services, and therefore authorized River 54 to render the aforementioned products and deliver said services.
- Project Specifications.
1.1. The Client must supply the Project Specifications to River 54 in order for River 54 to issue an accurate and binding quotation.
1.2. If the Client requires further assistance with the creation of a Project Specifications, River 54 can assist the Client. This time may be billed to the Client at the discretion of River 54.
- Quotations.
2.1. Quotations are valid for 14 (fourteen) calendar days from the documented date on the Quotation, unless otherwise specified on the document.
2.2. Quotations do not include domain name registration or hosting fees unless otherwise specified.
- Acknowledgement.
3.1. Upon a Client accepting the River 54 Quotation, the Client acknowledges that they have read and accepted these Terms and Conditions.
- Agreement.
4.1. The Client acknowledges acceptance of the Quotation and these Terms and Conditions
by paying 50% of the total once-off quoted South African Rand (ZAR) value as a deposit to River 54’s stipulated bank account details as provided on the Invoices. Clients can be billed in other currencies if agreed by both parties.
4.2. Products and/or services as described in the Quotation will only commence once the Client’s deposit has been confirmed as received by River 54.
4.3. River 54 commit to work expeditiously to complete the quoted products and/or services within the Project Specifications and time-frames indicated as per the Quotation(s).
4.4. River 54 cannot be held responsible for delays outside of their control, including but not limited to equipment failure, Third Party Hosting Services, and internet connections.
4.5. River 54 endeavors to make websites that perform well in up to date, current major browsers (Google Chrome, Firefox, Safari, Microsoft Edge), but cannot guarantee backward compatibility (i.e. functionality on older or obscure devices and software).
- Deposit and Setup.
5.1. Deposit(s) and Setup Fees are non-refundable unless River 54, at their sole discretion decide otherwise. The decision by River 54 is based on the factors surrounding the project in question and is non-negotiable.
- Required Documentation.
6.1. Required documentation refers to any and all information necessary for the timeous commencement and delivery of products and/or services as described in these Terms and Conditions and indicated by the Project Specifications. This includes all material such as, text copy, product details, pictures, videos, company profiles, et cetera.
6.2. The Client is to provide all Required Documentation electronically to River 54, to initiate work on aforementioned quoted products and/or services, unless they are to be created as part of the project.
6.3. The Client’s quoted and accepted products and/or services will only be queued and allocated accordingly, after compliance with Terms & Conditions 6.2. unless agreed otherwise in writing.
6.4. If the Client does not supply River 54 with the Required Documentation by the agreed upon project starting date; the entire amount of the Agreement becomes due and payable, should the Client choose to continue the Agreement with River 54.
6.5. If the Client still has not submitted or provided all the Required Documentation within 7 (seven) calendar days from the agreed project starting date; an additional continuation fee of 15% of the total Quotation(s) will be billed for each month until the quoted products and/or services are completed.
6.6. All required documentation or any work submitted 7 (seven) calendar days after the agreed upon project starting date will be categorized as additional work and will be charged accordingly unless special permission has been granted by River 54.
- Copyrights.
7.1. The Client has to ensure they have the Copyright for all material supplied.
7.2. River 54, employees, independent contractors, affiliates, agents, agencies or any associates involved in a Client’s products and/or services, will not be liable or held responsible for any Copyright disputes.
7.3 If and when River 54 are informed that material was provided without the required Copyright, illegal content will be removed immediately and the Client will be billed with the cost thereof.
7.4. River 54 does not take any responsibility for any and all content supplied from the Client without proper Copyright whatsoever.
- Graphic Images.
8.1. Unless otherwise specified in the Quotation, the Client shall supply all Graphic Images to be published in accordance with the specified products and/or services.
8.2. Graphic Images (including but not limited to artwork and logos) supplied by the Client, must be of high digital quality and applicable format. The format can be confirmed with the River 54 team as required.
- Photographs.
9.1. Photographs supplied by the Client must be of high digital quality and applicable format like .png, .jpeg, .pds, .ai, .eps, .avif, .tiff. Preferably in the original format.
- Printing.
10.1. River 54 does not offer any printing products and/or services, therefore River 54 takes no responsibility for print or Printing errors.
10.2. Completed graphic design, logo, or any artwork by River 54 will be e-mailed to the Client, and the Client will enter into an agreement directly with the printer of their choice.
10.3. To ensure colour and print quality, it is the Client’s responsibility to request a colour proof from their printers.
- Website Hosting.
11.1. River 54 does not offer hosting but can provide recommendation to several service providers.
- Search Engine Optimization (SEO).
12.1. River 54 can not guarantee search positions or rankings of websites, but include Search Engine Optimization (SEO) in the form of Google webmaster tools submission, google analytics integration, meta tags and descriptions, structure and basic content recommendations for all websites developed. River 54 can assist with the Client’s SEO if and when required and will issue the Client a Quotation accordingly.
- E-Commerce.
13.1. River 54 will load up to 10 products on the website on the Client’s behalf. However, the Client will be able to load unlimited products subject to fair usage of the hosting package.
13.2. Should the Client require River 54 to load more than the aforementioned or agreed amount of products loaded during the setup process, River 54 will issue the Client a Quotation accordingly.
- Balance of Payment.
14.1. The Client is required to e-mail the Proof of Payment to River 54.
14.2. All work remains the property of River 54 until the full and final payment is received.
14.3. Full Payment is due by the completion date. A 7-day leniency period will be allowed, thereafter a 10% penalty fee will be charged to the Client’s bill and every month thereafter until paid in full.
15. Completion Date.
15.1. Activation of the Client’s website is conditional to the Terms & Conditions stipulated in clause 14.
15.2. The Completion Date of a project is affected by feedback and received content from the Client. Time-frames will be adjusted within reasonable parameters, notwithstanding these Terms & Conditions.
- Additional Work.
16.1 Additional Work requested and agreed to, or any other work in progress for the Client’s website after the Completion Date of the original Agreement, will be billed in accordance to these Terms and Conditions, quoted and agreed to.
16.2. All payment(s) and time-frame(s) as set out in these Terms and Condition shall apply.
16.3. Scope creep will not be tolerated, and setting clear goals, objectives and specifications in the initial negotiations and Project Quote with River 54 remain the responsibility of the Client.
16.4. River 54 may suggest Additional Work for the Client’s project, including but not limited to graphic design, software etc. to enhance the Client’s website functionality and appearance, and reserves the right to do so free of charge or River 54 will issue the Client a Quotation accordingly.
16.5. All required documentation or any work submitted after the initial 7-day period from the agreed upon project date, will be categorized as additional work and will be charged accordingly.
- Service Agreement.
17.1. The Client may request that River 54 access their website’s Content Management System to make requested changes. Upon doing so, the Client indemnifies River 54 from any changes made by the Client or any third party to the website, which includes but is not limited to any content changes, software updates, added software, or loss of information.
17.2. River 54 commit to respond to any technical error, which may be the result of their Hosting services, design software or any plausible fault, omission or neglect on their part within this agreement within a reasonable time period.
- Invoices and Statements.
18.1. River 54 is not a credit service provider and does not grant any credit facilities whatsoever.
18.2. Client Statements and accounts does not imply negotiable payment terms, and are issued in accordance with the nature of River 54 being a month-to-month service provider.
18.3. All Invoices are billed to the Client’s account and e-mailed to the Client in accordance with these Terms and Conditions, and payments made by the Client are allocated to Invoices on the Statement upon River 54 having confirmed receipt of said funds.
18.4. Invoices, corresponding payments received, and due balances will reflect on the Client’s Statement.
18.5. Due to the nature of the business, additional Client Statements will be issued and e-mailed for all overdue balances and additional fees Invoiced as required.
- Consultations.
19.1. Telephonic, Skype, zoom or e-mail queries will be responded to free of charge for confirmed Clients according to Terms & Conditions 4.1.
19.2. Meetings and consultations will be charged at the discretion of River 54, in accordance to these Terms and Conditions, quoted and agreed to.
- Legal Costs.
20.1. Failure to comply with these Terms and Conditions regarding payments and fees will result in legal action from River 54’ legal representative(s), and the full outstanding balance becomes payable.
20.2. All legal costs resulting of non-payment will be accrued to the Client’s outstanding balance.
- Cancellations.
21.1. Should the Client cancel the project at any time, all fees up to that point of work will be calculated. Any amount greater than the 50% deposit will be billed to the Client. This is payable within 7 (seven) calendar days of Invoice date.
21.2. River 54 will only refund Client’s amounts paid, for products and/or services not delivered in accordance to the initial Agreement(s), or balance thereof in accordance to Terms & Conditions 21.1.
21.3. Themes purchased, Hosting, Domain and Setup Fees are non-refundable, as these are paid in advance.
21.4. River 54 reserves the right at its discretion to cancel this Agreement should the Client breach any of the Terms and Conditions stated herein.
- Security.
22.1. River 54 will not be held liable for any viruses, hacking, malicious content or any Security breaches pertaining to any third-party applications or to the Client’s website.
22.2. River 54’ Hosting service provider may at any time suspend a domain should any viruses or malicious content be exposed through hacking or security breaches to any third-party application or website.
- General.
23.1. River 54 reserves the right to make changes to these Terms and Conditions at any time without prior consent of any or all of their Clients, employees, independent contractors, affiliates, agents, agencies or any other third party agreements.
23.2. These Terms and Conditions are legally binding in accordance with the publishing date hereof, as incorporated on River 54’s own website.
- Maintenance Plans for once-off clients.
24.1. This service is included with our month-to-month basis maintenance plan, after the development of your website.
24.2. We only offer website maintenance to WordPress sites at this stage.
24.3. This Services includes what is offered in the service package tier (see below).
24.4. The maintenance plans are paid in advance before the first day of the month and is run on a monthly basis. Clients should however give 1 (one) calendar month’s notice to cancel the plan.
25. Training
25.1. River 54 also offers training to clients at an hourly ad-hoc charge of R550.00 unless agreed otherwise. If you are looking to consult, or gain further understanding and training in WordPress, WooCommerce, Shopify, Wix, Social Media Advertising, SEO and CPanel hosting, River54 will gladly assist! Our dynamic team can also aid you in the development and growth of an advertising/marketing strategy for your business.
25.2. If a client does not cancel his training session in advance, they will be charged with the full amount of the pre-arranged session.
25.3. A client will be allowed to cancel any training sessions 24 hours in advance without any penalty fees.
Acceptance & Agreement
By engaging with River 54 and utilizing our services, you acknowledge that you have read, understood, and agreed to the above Terms and Conditions. These terms form a legally binding agreement between River 54 and the Client.
Should you have any questions or require further clarification regarding these terms, please feel free to contact us at: 📧 Email: info@river54.co.za
River 54 reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services following any updates constitutes your acceptance of the revised terms.
Last Updated: 16 February 2025